The Jira specifications issues log records specification issues with the published API Standards that have been reported to the API Centre. If at any point, if any individual finds an issue with the API specification or a query they want discussed at the API Centre, it can be reported via either of the following methods:
Standard Service Level Agreements (SLAs) are outlined below for reference and the API Centre team will endeavor to meet where possible:
The API Centre responds to the issuer in acknowledgement of the query within 2 business days.
The API Centre should then complete an internal review of the reported issue and a further update must be provided to the issuer on the progress of the issue and/or any future developments within the versions of the API Standards within 2 weeks of the issue being reported to the API Centre.
The API Centre team will then manage any potential changes to the specifications that are required and incorporate into a the next version at the next available opportunity based on priority of the issue.
Monthly updates will be provided on the specification issues to the Technical working group, along with any updates made to future versions of the Standards.
If you have any questions about these Terms of Service, please contact the team via email: APICentre@paymentsnz.co.nz.