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Our The Customer Experience Guidelines help support organisations planning to use our v2.0 standards to build real-world customer solutions.
To view the guidelines, you can download them below. The guidelines include fundamental principles of what good customer interactions should look like when building solutions to our v2.0 API standards.
How they work
Our guidelines recommend best practice for Standards Users so their customers are made aware of and are fully in control of the use of their data each step of the way. It ensures that customers are clearly informed about the consent they are providing, and what service they will receive in return.
The guidelines directly address the real-world customer journey between third party and API provider interactions, from the establishment and authentication of consumer identity, through to payment authorisation.
They provide a starting point for Standards Users to create their own customer experience across products and services that have been built to our standards.
API Centre Customer Experience Guidelines v1.0
The PDF file for download is available below.
(“Guidelines”) have been designed to facilitate widespread use of API Standards enabled products and services in a simple, secure and Customer friendly manner.
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Contents
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Disclaimer
The Guidelines have been prepared for the sole purpose of providing indicative information and are for general purposes only. The Guidelines should be treated as a general guide or a starting point only. The Guidelines are not specific advice and do not contain all the information that an API Standards User may need for the purpose of designing and using API Standards enabled products or complying with the API Centre Terms and Conditions (API Terms).
Adoption of the Guidelines does not replace API Standards Users’ obligations as set out in the API Terms. API Standards Users must independently ensure that they comply with the API Terms and the Customer Data Consent and Customer Payment Consent obligations. To the extent that the Guidelines conflict with the API Terms, the API Terms prevail.
The API Centre does not make any express or implied warranty, guarantee or representation regarding the Guidelines, including, without limitation, warranties that the Guidelines are fit for the purposes required by the API Standards Users, Customers or Permitted Users, that compliance with the Guidelines assures compliance with the API Centre Terms, or will ensure that any party might meet the standard of care required of them at law, or that any of the assumptions underlying the Guidance are accurate.