Service Desk

{"xsrfToken":"29c99ede-0aae-4efe-8970-b9a555bc8ca3_deb6f7f545d0bb5daf9b06970e5dcc00a81d79f1_lout","branding":{"id":"1","key":"pnac","name":"API Centre service desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dc616d37-33e6-4743-ae49-5964503ccad2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2UxNTJhNy1iNzAzLTRjYjEtOWRmOS05MWIxMTIyYjE1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRjNjE2ZDM3LTMzZTYtNDc0My1hZTQ5LTU5NjQ1MDNjY2FkMiI6WyJyZWFkIl19LCJleHAiOjE1ODI5MzU0NDYsIm5iZiI6MTU4MjkzNDc4Nn0.NFZtdWQZBGxyPPMQP9DPWwIaY8ujosssSCGURtWV5jQ&client=5ce152a7-b703-4cb1-9df9-91b1122b1533&mode=fit","logoId":"dc616d37-33e6-4743-ae49-5964503ccad2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the API Centre service desk","sharedPortalName":"API Centre service desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the API Centre service desk","sharedPortalName":"API Centre service desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00aeef","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"pnac","projectId":10000,"serviceDeskId":1,"name":"API Centre service desk","description":"Welcome to the service desk for the API Centre","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"10021","name":"Community Contributor application form","descriptionHtml":"","callToAction":"Community Contributor application form","introHtml":"Use this form to complete an application to become a Community Contributor in the API Centre.","icon":10306,"iconUrl":"https://paymentsnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10306","groups":[7],"key":""},{"id":"10006","name":"Expression of Interest","descriptionHtml":"","callToAction":"Expression of Interest","introHtml":"Use this form to submit a new expression of interest in the API Centre","icon":10322,"iconUrl":"https://paymentsnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10322","groups":[7],"key":""},{"id":"10008","name":"Query","descriptionHtml":"","callToAction":"Query","introHtml":"If you have any questions that do not relate to becoming a Standards User in the API Centre, please complete this form.","icon":10320,"iconUrl":"https://paymentsnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10320","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"1":[10008,10006],"7":[10006,10008,10021]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f508536-a7af-39d8-b010-ce72ca8501c2","appLinkName":"System Confluence","appLinkUrl":"https://paymentsnz.atlassian.net/wiki","spaceKey":"PNAC","spaceName":"Payments NZ API Centre Service Desk","spaceUrl":"https://paymentsnz.atlassian.net/wiki/spaces/PNAC"},"labels":[],"projectKey":"PNZAC","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PNZAC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10021,"projectId":10000,"form":{"name":"Community Contributor application form","descriptionHtml":"","callToAction":"Community Contributor application form","intro":"Use this form to complete an application to become a Community Contributor in the API Centre.","instructions":"","icon":10306,"iconUrl":"https://paymentsnz.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=issuetype&avatarId=10306","key":""},"fields":[{"fieldType":"unsupported","fieldId":"customfield_10002","fieldConfigId":"10102","label":"Organizations","description":"Stores the organizations that are associated with a Service Desk customer portal requests. This custom field is created programmatically and required by Service Desk.","descriptionHtml":"Stores the organizations that are associated with a Service Desk customer portal requests. This custom field is created programmatically and required by Service Desk.","required":false,"displayed":false},{"fieldType":"unsupported","fieldId":"issuelinks","fieldConfigId":"","label":"Linked Issues","description":"","descriptionHtml":"","required":false,"displayed":false},{"fieldType":"date","fieldId":"customfield_10076","fieldConfigId":"10176","label":"Date application received","description":"","descriptionHtml":"","required":false,"displayed":false},{"fieldType":"unsupported","fieldId":"assignee","fieldConfigId":"","label":"Assignee","description":"","descriptionHtml":"","required":false,"displayed":false},{"fieldType":"date","fieldId":"customfield_10039","fieldConfigId":"10137","label":"Action due date","description":"","descriptionHtml":"","required":false,"displayed":false},{"fieldType":"text","fieldId":"customfield_10047","fieldConfigId":"10145","label":"Action due","description":"","descriptionHtml":"","required":false,"displayed":false},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10053","fieldConfigId":"10152","label":"First name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10054","fieldConfigId":"10153","label":"Last name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10055","fieldConfigId":"10154","label":"Job title","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Organisation","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10041","fieldConfigId":"10139","label":"Phone number","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10040","fieldConfigId":"10138","label":"E-mail address","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10068","fieldConfigId":"10168","label":"Address","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10069","fieldConfigId":"10169","label":"City","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10056","fieldConfigId":"10155","label":"Country","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_10070","fieldConfigId":"10170","label":"Use this as my billing address","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10101","label":"Yes","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10071","fieldConfigId":"10171","label":"Billing address","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10072","fieldConfigId":"10172","label":"Billing city","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10073","fieldConfigId":"10173","label":"Billing country","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Criteria","description":"To become a Community Contributor, the API Centre needs to be satisfied that you have a genuine business interest in the API standards developed by the API Centre. Please provide a brief explanation of your business interest in our API standards:","descriptionHtml":"To become a Community Contributor, the API Centre needs to be satisfied that you have a genuine business interest in the API standards developed by the API Centre. Please provide a brief explanation of your business interest in our API standards:","required":true,"displayed":true},{"fieldType":"checkbox","fieldId":"customfield_10074","fieldConfigId":"10174","label":"Yes, I agree to the Community Contributor terms","description":"https://www.apicentre.paymentsnz.co.nz/join/api-community-contributor/community-contributor-terms/","descriptionHtml":"<a href=\"https://www.apicentre.paymentsnz.co.nz/join/api-community-contributor/community-contributor-terms/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.apicentre.paymentsnz.co.nz/join/api-community-contributor/community-contributor-terms/</a>","required":true,"displayed":true,"values":[{"value":"10102","label":"I agree","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10075","fieldConfigId":"10175","label":"Yes I agree to Payments NZ sharing my contact details with registered standards users of the API Centre","description":"Your details will be shared for the purpose of establishing industry relationships","descriptionHtml":"Your details will be shared for the purpose of establishing industry relationships","required":false,"displayed":true,"values":[{"value":"10103","label":"I agree","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10058","fieldConfigId":"10157","label":"Mailing list","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"10082","label":"I'd like to sign up to the mailing list to receive Payments NZ news and updates including about the API Centre.","selected":false,"children":[]},{"value":"10094","label":"I do not want to sign up to the mailing list","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/10021","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/10021","calendarParams":{"firstDay":0,"date":"2020-02-29T13:07:26+1300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4f508536-a7af-39d8-b010-ce72ca8501c2","appLinkName":"System Confluence","appLinkUrl":"https://paymentsnz.atlassian.net/wiki","spaceKey":"PNAC","spaceName":"Payments NZ API Centre Service Desk","spaceUrl":"https://paymentsnz.atlassian.net/wiki/spaces/PNAC"},"labels":[],"projectKey":"PNZAC","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Y2UxNTJhNy1iNzAzLTRjYjEtOWRmOS05MWIxMTIyYjE1MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE1ODI5MzYwNDYsIm5iZiI6MTU4MjkzNDc4Nn0.d1EACltd-mDSjIzfCbA0G0bh_0WiP5i6ibtLZpSbVqg","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"5ce152a7-b703-4cb1-9df9-91b1122b1533","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}